FAQ

Frequently Asked Questions (FAQ)

1. How do I place an order?

Simply browse our store, add items to your cart, and proceed to checkout. We accept secure payments through major credit cards, PayPal, and other trusted providers.

2. How long does shipping take?

Orders are processed within 1–3 business days. Standard delivery usually takes 5–10 business days, depending on your location. International orders may take longer due to customs.

3. Do you provide tracking information?

Yes! Once your order ships, you’ll receive an email with a tracking number so you can follow your package’s journey.

4. What is your return policy?

We accept returns within 30 days of delivery for items in original condition and packaging. Please see our Return & Refund Policy page for full details.

5. Do you sell genuine products?

Absolutely. At Sierra Goodies, we carefully select and verify every product we stock to ensure quality, reliability, and the best gaming experience.

6. How do I set up my device (like a Game Stick Pro)?

Most of our gaming devices are plug-and-play. Just connect to your TV’s HDMI port, power it via USB, and select the correct input. Detailed setup guides can be found in our Tips & Guides section.

7. Can I cancel or change my order after placing it?

If your order hasn’t shipped yet, contact us right away at sierragoodies@gmail.com and we’ll do our best to update or cancel it.

8. Do you ship internationally?

Yes, we ship worldwide! Please note that international customers are responsible for any customs or import fees.

9. How can I contact customer support?

You can reach us via our Contact page or email us directly at [your support email]. We usually respond within 24 hours.

10. Do you offer warranties?

Some products include manufacturer warranties. Please check the product description or contact us for warranty details.